We ship ice cream via FedEx, packed in a cooler with plenty of dry ice to keep it frozen.
Yes! You can expect an email including a tracking number as soon as a shipping label is created for your order.
Your package will arrive in 2-10 business days from the day that we receive your order. This includes both processing and shipping time. (Update April 2020: Please allow additional processing time due to overwhelming demand. Staff at our fulfillment centers are working as fast as they can while maintaining safety and order accuracy. As always, you'll receive an email with tracking info as soon as your order ships. Thanks so much for your patience and support!) You'll always receive an email with tracking info once your ice cream ships out!
We can only ship within the continental U.S. We are not able to deliver to PO boxes or APO or FPO addresses.
We're here to help! If you'd like to update your shipping address, cancel your order, or have any other questions about your order, please contact us using our online contact form or by email at email@example.com.
Your ice cream should always reach you in perfect condition. Send us a message using our online contact form or email us at firstname.lastname@example.org. (Please include a photo showing any damage to your order!)