Shipping FAQ
We ship ice cream via FedEx, packed in a cooler with plenty of dry ice to keep it frozen. (Always protect your hands by wearing gloves when handling dry ice. For disposal, leave the dry ice in a well-ventilated place out of the reach of children and pets and it will evaporate into carbon dioxide gas on its own.)
Yes! You can expect an email including a tracking number as soon as a shipping label is created for your order.
Your package should arrive in 2-10 business days from the day that we receive your order. (Update 9/30/20: Due to unprecedented demand for our products, please allow 2-10 days processing before your order ships. We're working as fast as we can to fulfill every order. Thanks so much for your patience and support!) You can always expect an email with a tracking number once your order ships out.
We can only ship within the continental U.S. We are not able to deliver to PO boxes or APO or FPO addresses.
We're here to help! If you'd like to update your shipping address, cancel your order, or have any other questions about your order, please contact us using our online contact form or by email at customerservice@eatenlightened.com.
Your ice cream should always reach you in perfect condition. In the event of loss, damage, or theft, please complete our online contact form or email us at customerservice@eatenlightened.com. (If possible, please include a photo showing any damage to your order!)
